Support

Have a look at our different support options below. We have a team of very experienced engineers who amongst other things can solve hardware and software problems, install, maintain and administer computer networks and provide training in most software packages.

Complete IT Remote Support

Did you know that about 80% of computer issues can be fixed remotely? This simply means no call out, no waiting, just pay for the time you use. This service is available for both Windows & Mac systems.

As part of our customer support service, we are able to connect remotely to your computer via the Internet to help solve system issues.

Please call our help desk on 02 9011 6555 for assistance. A technical support team member will be able to quickly connect to your system, diagnose the issue and take appropriate action to minimise your downtime.

       Pro-Active Service Agreements

The classic outsourced systems management contract designed to provide the more demanding client with an end-to-end support solution.

Although totally flexible in it's content, for a fixed monthly expenditure a pro-active contract may include:

• Scheduled on-site visits
• Telephone and Remote Support
• On-site service and maintenance scheduling
• Reductions and waivers for certain emergency and out-of-hours services
• Detailed Reports showing systems health and activity
• 24/7 System monitoring
• Access to Premium facilities such as our Client Support Portal and an assigned Services and Projects Manager

Re-Active Service Agreement

A recent introduction to our Professional Service Programmes, the Re-Active service agreement is proving to be our most popular 'packaged' service.

In exchange for a monthly service commitment and retainer deposit, our clients receive: 

• Reductions on standard service Rates
• Priority service scheduling
• Reductions and waivers for certain emergency and out-of-hours services
• Access to Premium facilities such as our Client Support Portal and an assigned Services and Projects Manage

Pre Paid Support - Recommended for Large to Medium Projects

Suitable for customers that want to avoid the hassle of frequent invoices. Great if you are undertaking a one off project.

Pre-paid technical support is usually purchased in blocks of time, offering a discount on the respective hourly rate. Block time can be purchased from as little as 5 hours. The balance can be monitored via a monthly statement or through our Client Support Portal . The portal provides a current running account balance along with project and requested service updates.  

Contact Customer Service

Complete IT can provide an initial on-site consultation with its Microsoft Certified Professionals (MCP's) to advise and recommend on the implementation and installation of new systems and or upgrades to existing systems. These may include network infrastructure, servers, workstation or peripherals installation.
Complete IT can develop and implement a standard operating environment and or provide a disaster recovery plan. Complete IT has a preferred list of suppliers and vendors which have experience dealing with and supporting, the purchasing of best-fit hardware for our clients needs.