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Privacy Policy

We respect the rights of our clients, including the protection of their privacy

Privacy Policy
Complete Information Technologies Australia Pty Ltd hereafter referred to as Complete IT respects the rights of our clients, including the protection of their privacy. The following information explains our Privacy Policy and how it affects you.

Your Information.
When using Complete IT services, you may be asked to supply information relating to yourself or your organisation including, but not limited to, company name, contact name, email address, physical address, phone number, business size, details of your technology systems, etc.). This information is used to help us provide you with the best and most complete service (for instance by assigning the most appropriate engineer to tend to a specific problem).

Complete IT uses information for several general purposes. For example, certain information is sometimes required for Credit Approval of account terms, or for processing payments using credit cards, personal cheques, or fund transfers from your bank account. Other types of information may be used in a statistical form for the development of marketing initiatives.

We also ask that you provide an email address so that we can obtain feedback on our services, promote our products and services, notify you of technology developments, and in particular, let you know about new security alerts and viruses. If at any stage, you decide you do not want to receive these notifications, you can contact our Client Service department on 1300 732 850 or click on the removal link included with each email.

At times, it may be necessary for Complete IT to employ a third party contractor to perform services on our behalf. In these cases, we will request your verbal consent to disclose the information required by the appointed third party company to perform their services. Except where required by law, we will only disclose information under these circumstances.

Complete IT is not involved in the selling, trading or alternative unauthorised use of personal information.

If you choose not to provide any information about yourself or your organisation, Complete IT may not be able to provide you with the complete service you require.
                                                                                                             

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

                                             

     Delivery Policy of physical goods

     After ordering online, you will receive an email confirmation from Complete IT containing your order details      (if you have provided your email address). We will normally confirm receipt of your order within a few 
     minutes of ordering. We will attempt to send your goods via courier within 2-3 working days for delivery 
     within a capital city and surrounding suburbs, deliveries to regional arears may take longer; however if goods
     are unavailable delivery will take a little longer, you will be notified of the estimated delivery date and have
     the choice to either proceed or cancel the order prior to dispatch of the goods. Once shipped the order is 
     deemed fulfilled.

      If you wish to query a delivery please contact us at sales@completeit.net.au


      Delivery Policy of digital goods                                                   

After ordering online, you will receive an email confirmation from Complete IT containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via within 1-2 working days. If you wish to query a delivery please contact us at sales@completeit.net.au

Data Security

It is agreed and understood that when employing the services of Complete IT, we may have both remote and/or onsite access to your computer systems. These privileges are used solely used for the purposes of maintaining, troubleshooting or configuring systems as required.

Complete IT employs strict guidelines to protect our clients privacy and data is stored in password-controlled servers with limited access. All employees sign confidentiality agreements upon commencement of their employment (to ensure security for both the clients and company's data). Your personal information is never shared outside the company without your permission, except under conditions explained above.

Privacy & Security on the Internet

Visitors to the Complete IT website can browse anonymously - Complete IT does not collect any personal information about you or your visit to this site without you explicitly providing that information. We do not collect credit card numbers and we do not use cookies on the site to track preferences or for any other purpose.

If you log on or subscribe to the Complete IT website, we will then ask you for information to enable us to store the quotes you create and enhance your online experience. The only time we use cookies, is if you select the option to be logged on automatically each time you return to our website.

As many clients can access their own information via Complete IT Client Access areas, Complete IT places a strong emphasis on security to guard these details from unauthorised access. Complete IT utilises state of the art security software and hardware coupled with passwords and encryption technology to ensure that only authorised users can access information. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet             
                                                        
                                                      

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we
believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.                                                      

Links

Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of completeit.net.au

Changes to this Privacy Policy

Complete IT will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Questions or Suggestions
If you have any questions or concerns regarding privacy or data security at Complete IT website please contact us via email or call 1300 732 850 to speak to our Client Service Department.

This document was last updated May 25, 2016.